After you complete the Online Check-In, your Express Docs including your Boarding Pass will be issued. Taxes, Fees & Port Expenses are additional. WebFor 10- to 20-day voyages, eligible guests will receive US$200 credit per person to apply toward their shore excursion purchase (s). Powered by Invision Community. Get closer to Alaska's natural wonders aboard our perfectly sized ships. This isn't our first cruise together. (Only a few days before I told her about the deposit, she booked this cruise on a frenzied whim [long story, it was all rather unexpected] and, because of the deadline, I suppose, had to pay for the entire cruise for all seven of us in Oceanview rooms at the time that she booked it). We welcome you to consult with your Image Creators for all your photographic needs. If you choose the flexible, open-seating program in the Dining Room, you may make reservations by calling the dining reservation number on board or simply come to the Dining Room during dining hours. Oh, well, the bottom line is the money is not available to spend. You will claim your luggage when you arrive at your final airport destination. Having a passport will enable you to fly from the U.S. to a foreign port in the event you miss your scheduled embarkation or to fly back to the U.S. if you need to disembark the ship mid-cruise due to an emergency. Any amount in excess of this allowance will be not be allowed onboard. Therefore, it may be in your best interest to planahead and pack some anti-diarrheal medication with your other medications. Please remember that many other countries have a similar policy when going ashore and you willbe subject to their currency allowances at the current exchange rate. No, the cash deposit is the same as the credit card deposit. Please contact Guest Services for more details. Ground transfers may be purchased between select major airports and the ship and from ship to select major airports on the day of embarkation and disembarkation only, as well as airport to hotel and hotel to airport in Anchorage and Fairbanks. Learn more, Led by a team of world-class celebrity chefs, our cruise ship dining satisfies your cravings. Conserving Water and Reducing Waste Water Discharges: We make the most of our water. There is a nominal restaurant charge for the Pinnacle Grill, Canaletto, Nami Sushi and Tamarind (available on Eurodam,Nieuw Amsterdam, Koningsdam, Nieuw Statendam and the upcoming Rotterdam). I have $550 onboard credit from different sources for a 14 day cruise. As we mark this historic milestone, we want to extend our gratitude to you for an incredible 150 years of continuous support sharing the tradition of travel. For persons not capable of walking on their own, the use of a wheelchair will be the primary mobility assistance aid for getting on and off the ship. For complete, updated information regarding travel, please check the official website of the Transportation Security Administration at tsa.gov. We ask that you take the same simple efforts to conserve water and energy as you would at home, and that you refrain from introducing foreign objects or liquids to the toilets. You may request seating time, table size and indicate with whom you wish to dine. Personal checks are not accepted on board. To accomplish these initiatives, we use low-flow systems for toilets and showers in the staterooms, which conserves the amount of water used on board and therefore the quantity of wastewater treated and discharged. Do Not Sell or Share My Personal Information. I think we might use traveller's cheques to keep it simple(you know the old currency exchange thing for Canadians that sometimes happens even if you want to be charged using your US dollar card..). We had over $1500 in OBC, PLUS free gratuities, PLUS a $100 Signature Beverage card. Onboard Credit is in USD, is neither refundable nor transferable, and has no cash value. Your seating assignment will be noted on your guest card upon boarding. Certain ship transfer operations (e.g., during tendering and at the gangways) may not be fully accessible to wheelchairs or scooters. The pooled funds are distributed throughout the year in the form of compensation, including bonuses, to crewmembers fleetwide who interact directly with guests and/or behind the scenes throughout every cruise, including those in the Bar, Dining, Entertainment, Housekeeping, Guest Services, Galley and Onboard Revenue areas. Flight options can be managed by logging into your cruise profile at www.hollandamerica.com. Find a better price on any tour we offer and we'll refund you 110 percent of the price difference in the form of an onboard credit. I think they use this for special social events for the crew. As previously mentioned in the BAGGAGE POLICIES & PACKING ADVICE section, you should not place valuables in your tagged luggage. Please Note: There are restrictions on consuming alcoholic beverages brought on board the ship; please refer to the ALCOHOLIC BEVERAGES BROUGHT ON BOARD section. ), taking into account all appropriate matters including, but not limited to, weather conditions, ships location, weight of the guest or his or her mobility device, etc. I didnt know how we would spend the OBC I had. Water in plastic bottles will not be allowed onboard in any quantity, including in ports of call. Swimming: Swimming pools are available on board all of our ships, and there are plenty of deck chairs and beach towels available for your use on deck. Additionally, you can call the ship directly from the shore. WebOn Alaska cruises roundtrip from Seattle, guests receive a $100 onboard credit per person to put toward shore excursions. Onboard Credit: Depending on stateroom category, guests receive up to $150 onboard credit per person that can be used for a variety of amenities, including specialty I travel for both business and pleasure, and hotels and rental car companies have signs on their counters explaining the holds, and the implications of the holds for debit cards. Luggage Direct: Luggage Direct offers you the opportunity to receive your airline boarding passes and check your luggage in to your flight while still onboard your Holland AmericaLine ship. Not everything you buy is going to be on board. Bidis essentially flavored cigarettes are not generally permitted entry. The Hotel Service Charge is either $13.50 or $15.00 (for a suite) per person, per day. Whats more, since our eco-friendly cruise documents are delivered electronically, they help save paper and conserve precious fossil fuels. Charges to the account are like a check you write on the account. This will help prevent delays in obtaining pre-authorization on board. Upon disembarkation, your bags are delivered directly back home. For information concerning airline delays, please see the Arrival Advice / Airline Delays section below. We always use our Holland OBC first, then if we have any left, it gets refunded to our Credit Card on file. Any wine or champagne supplied by the Holland America Line to you is not subject to a corkage fee. dvise you of arrangements to minimize disruptions in your vacation plans. On the last night of your cruise you will need to place your baggage outside your stateroom before you retire. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Please practice wearing your life jacket. We just had a not great OBC experience on the Koningsdam It actually was great, buit we were given a lot of bad and conflicting information by Gues Satisfy your every craving as you indulge in one of our onboard restaurants or enjoy snacks poolside. :-) The HAL customer service rep went over the rules, she said that we would not be able to apply the OBC towards the gratuitiesbut confided that she knew some were able to but on others that usage was denied. guests are encouraged to obtain travel medical insurance prior to travel. The issue is with the hold and the amount they want to hold. We are travelling with our daughter/son in law and two grand children 6 and 10 in two cabins (grandkids with the us of course). HAL does listen (at times) to their cruises, so please tell them to allow this. I think a lot of the confusion results from passengers wanting to reserve the OBC for the gratuities. I do like the new kiosks near the front desk for running off a copy of my bill without having to wait in line at the front desk. For 10- to 20-day voyages, guests will receive two nights: one night at Pinnacle Grill and one night at Canaletto and/or Tamarind. Travelers checks may be cashed at the front office to make your deposit. Dining venues vary by ship. Please Note: For those without pre-arrangements we recommend purchasing a transfer onboard before disembarking. The letter from the childs parent must provide contact information and authorize the traveling adult to take the child on the specific cruise. Please print out Express Docs including Boarding Pass prior to your sail date. Advise your airline at the earliest opportunity that you are a cruise guest destined for a sailing that day. Shore Excursions are available for purchase online until three days prior to the sailing. Whether you are interested in a cooking class with a local chef, a private car complete with driver and guide, or a chance to encounter wildlife up close, Holland America Line offers a shore excursion designed for you. He could still use it to get access, but he would not be able to charge anything. A luxurious dining experience in a room graced with fine art and antiques. No exceptions will be made. A determination as to whether the located fare is identical to the original booking will be at HALs sole discretion. I had enough OBC last cruise on the last night that I just bought a GoPro Hero 7 from the Photo Gallery rather than leave any on the table. Fares are applicable on select 2023 and 2024 departures, excluding Grand Voyages and any voyage lasting 3 days or less. We appreciate the relationship you have with your travel advisor and want to assure you they will be credited for bookings made onboard, just let us know. book by feb. 28 and get a bonus of $400 onboard credit, can you bring guests to the neptune lounge, silver medallion for guests sailing with us for a total of 300 days, gold medallion for guests achieving 500 days, and our high, what are the disembarking procedures at the end of the cruise. Keep these items close at hand in your purse or jacket pocket. Limit: One (1) offer per person, and up to two (2) per stateroom. In that case, Holland America Line will give guests an onboard credit with a value of 110% of the difference between the original booked fare and the lower fare. Please don't blame me if this turns out not to be true, I'm just relaying what I was told. Holland America Line Rewards VISA Card: Use your new Holland America Line Rewards Visa Card and youll be on your next dream vacation before you know it. Please complete the Online Check-In process at. I prepaid a drink package and soda cards and 2 excursions. On the second day, go to the desk (or a kiosk) and ask for a copy. Our friendly international staff will teach you how to play, entertain you in a tournament or patiently wait while you decide whether to hold or fold. Birth certificates from Puerto Rico issued prior to July 1, 2010 are not valid forms of proof of citizenship that is accepted by U.S. Customs and Border Protection. A gamut of games from sizzling slots with hugeprogressive jackpots to a parade of poker games is there for your enjoyment. Have the post office hold your mail. The amount of the Crew Appreciation will be based on stateroom category, as set out below: We pride ourselves on excellent guest satisfaction and our onboard team is available to immediately address any concerns you may have about your cruise. In order to make returning home as smooth and easy as possible, please take note of the following tips. A password will be selected by the parent/guardian of the child. Please contact the Guest Accessibility Department prior to sailing if you will require oxygen while on your cruise. Is this essentially correct or am I missing something? Each item is authentic and many are branded with designer names you have come to trust. Guests are urged to complete the Online Check-in process before leaving home. For questions about how long the hold remains in effect or how your available credit is affected, please contact your card issuer. Cruise Documents: Holland America Line Express Docs Eco- friendly Cruise Documents. (Voyage plans cover your entire cruise and are available at a discounted rate. Use onboard credit to make purchases aboard the ship like merchandise, spa treatments, specialty dining & more! Our TSA-approved partners will take your luggage directly from the ship and deliver it to your outbound aircraft. If these have not yet been provided, please ask your Stateroom Steward. Personal checks are not accepted on board. For information on alternative transportation arrangements and associated costs, please contact ourGuest Accessibility Department. Holland America Line does not discriminate against persons on the basis of disability. You will recognize our representatives by their Holland America signs. In addition to twice daily routine doctors hours, medical services are available 24 hours a day. Inform your bank or credit card company that you are traveling abroad to avoid any challenges with using your credit card on the cruise. Fax Service: Please contact the Guest Services for details if you wish to send a fax. Countries participating in the VWP are: Andorra, Austria, Australia, Belgium, Brunei, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, the Netherlands, New Zealand, Norway, Portugal, SanMarino, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan and the United Kingdom. The amount of compensation will be determined by the difference between the booked fare and the current available fare displayed on HollandAmerica.com the day the request is received by HAL. One cruise last year had over $900 OBC and hotel service charges definitely were paid with it as well as some gambling, spa services, specialty restaurants, OB shop purchases, and of course bar bills. The medical staff on board is not available for daily care, unless you are hospitalized in the Medical Center. Explore white-capped peaks, arctic-blue glaciers, and wildlife galore when you book select Alaska cruises with the cruise line that knows it best. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions, C858B0A9-6769-424D-B129-59363EDAC023.jpeg, B5073042-BF8A-4EEC-BD19-0938D8732763.jpeg. But if you purchase something in advance of your cruise, it will be paid for at the time of booking. Regardless, it is always good practice, when traveling, to make copies of your passport pages before departing. Let the vacation begin the moment you arrive in a new country. Any excess deposit will be refunded to you at the end of the cruise. Upgrade requests, seat assignment changes, and flight changes cannot be accommodated onboard. What can I use it for beside food? My experience has been the same as Krazy Kruizers. Please have the ships name, your partys name and stateroom number before you call. Every charge against your room bill, including the hotel service, can have your OBC used on it. be subject to their currency allowances at the current exchange rate. Due to the limited number of lift-equipped vehicles in foreign locations, guests may incur additional costs for transportation related to packages. So, of course unless some special additional, non-standard verification is requested, any OBC can be used to offset the HSC. If we do not have your information by this deadline, you will be unable to sail. Luxury dining options in the Pinnacle Grill and Rudi's Sel De Mer, featuring the highest quality meat and fish, is available on all ships. Cash deposits can be made on the last day of the cruise. The luggage tags are clearly marked with your ship name. It's not a deposit, but they do hold the funds on your card. Early Booking Bonus Offer is valued at $130 per day. If for some reason you have not completed your Online Check-in process at least 3 days prior to departure, you will still be able to print your Express Docs, including the boarding pass, up to the departure date. Hope it works out for you. In addition, non-U.S. citizens who have previously been admitted to the United States for permanent residence must carry their Permanent Resident Card (Form I-551), commonly known as a Green Card. We work within a comprehensive regulatory system in which multiple governmental authorities oversee every safety aspect of our operations. Additional quantities may be entered, although they will be subject to duty and IRS taxes. party to be disembarked in a non-U.S. port. The Hotel Service Charge is either $13.50 or $15.00 (for a suite), , per day. Telephone: At some point in your travels you may experience an emergency. Onboard credit amount is based on length of cruise and stateroom category booked. Holland America's claim that much of the time that they are out of comms range and can't readily get changes made to your account/creditcard are a sham. Maybe no Inuit sweater. If you do not want to use a credit or debit card, the ship will collect a cash deposit from you at time of boarding in the same pre-authorization amount. Started June 21, 2021, By An Alaska cruisetour is our award-winning cruise through Alaska's Inside Passage paired with a scenic train ride into Interior Alaska, plus up to 3 nights at McKinley Chalet Resort, our immersive lodge at the gates of Denali National Park.